Data Deletion Instructions
In compliance with QFC Data Protection Regulations, GDPR Article 17 (Right to Erasure), and Meta Platform Data Deletion requirements, you can request full erasure of your account, telemetry, and customer communication logs.
How to Submit a Deletion Request
Send an email from your registered account administrative address to our dedicated data privacy desk at privacy@connectstream.io with the subject line "Data Deletion Request".
- Full Account Name & Registered Entity Name
- Registered Admin Email Address
- Connectstream Workspace ID / Subdomain
- Connected WhatsApp Business Account (WABA) Phone Number(s)
- Scope of deletion: (Full Workspace Deletion / Selective Contact Log Purge)
What Happens After Submission
Identity & Ownership Verification
We authenticate the request against registered workspace admin credentials to prevent unauthorized account tampering.
Data Inventory Review
We identify all active database records, webhooks, contact lists, media assets, and chat history associated with the account.
Cryptographic Erasure
All customer identifiers, webhook payloads, and communication logs are permanently expunged from primary storage and replicated backups.
Formal Certificate of Erasure
An official confirmation of data erasure is emailed to your designated contact for audit and regulatory compliance archives.
When Connectstream services are used by enterprise businesses to communicate with end customers, message copies stored on user devices are controlled locally by those individuals and by Meta Platforms, Inc. according to WhatsApp Terms of Service. Enterprise account erasure from Connectstream removes all cloud broker cache, telemetry, and middle-layer records permanently.